Solvea: Conversational AI without action is just expensive small talk.
Solvea is an AI engine for ecommerce support, built to protect and grow revenue by anticipating and fixing customer issues rather than just responding to them. Solvea has resolved over 35 million customer support issues across millions of users and hundreds of global customers.
Stuck in the AI sea of sameness.
Solvea entered a crowded AI customer support market where every company promised the same things—faster chats, lower costs, and light-touch automation. The original messaging focused on efficiency, but so did everyone else’s.
Buyers could not easily see what made Solvea different or understand why it mattered for their business.
Don’t join the competition. Reframe the problem.
Instead of competing on speed or cost, we helped Solvea create a new category: resolution-driven AI. While competitors measured success by chat metrics, Solvea focused on fully resolving complex customer issues across high-stakes workflows.
This approach gave buyers a clear reason to choose Solvea, especially in industries where mistakes are costly and workflows are complex.
Breaking through with early wins.
The new positioning delivered results quickly. Solvea landed new customers within weeks, even in hard-to-reach verticals.
The clarity and differentiation opened doors that were previously closed and proved that buyers were ready for a smarter, more complete AI solution.
